Refund Policy

All subscription fees paid to omney.tech are generally non-refundable. We provide a free demo and trial period to allow you to evaluate the Platform before committing to a paid subscription.

We are committed to customer satisfaction and will review all refund requests on a case-by-case basis. Refunds may be granted at our sole discretion in exceptional circumstances.

Monthly subscriptions: Monthly fees are charged at the beginning of each billing period. We do not provide refunds for the current billing period if you cancel mid-month. Your access continues until the end of the paid period.

Annual subscriptions: If you cancel an annual subscription within 7 days of the initial purchase and have not used the Platform beyond initial setup, you may be eligible for a full refund.

After the 7-day period: Annual subscription fees beyond the 7-day period are non-refundable. If you cancel, you will retain access until the end of your annual billing period.

Refunds may be considered in the following circumstances:

• Service unavailability: If the Platform is unavailable for an extended period (more than 48 consecutive hours) due to issues on our end, you may be eligible for a pro-rated credit or refund for the affected period.
• Billing errors: If you were charged incorrectly (duplicate charge, wrong amount), we will refund the excess amount in full within 5–7 business days.
• Technical failure: If a critical feature that was explicitly included in your subscription plan fails to function and cannot be resolved within a reasonable timeframe.
• Unauthorised charges: If you believe a charge was made without your authorisation, please contact us immediately at billing@omney.tech.

Refunds will generally not be granted for:

• Change of mind or decision not to use the Platform after purchase
• Failure to cancel before the renewal date
• Third-party service failures (WhatsApp API downtime, Razorpay outages, delivery provider issues)
• Features not being available due to third-party restrictions (e.g., Meta WhatsApp API policy changes)
• Partial use of services during the billing period
• Dissatisfaction with features that were available during the free trial/demo
• Violation of our Terms of Service resulting in account suspension or termination

For refunds of customer orders processed through Razorpay:

• The restaurant (our customer/partner) is responsible for issuing refunds to their end customers.
• Refunds can be initiated through the ROS Payments module or directly through the Razorpay dashboard.
• Razorpay's standard processing times apply (5–7 business days for card refunds; instant to 3 days for UPI).
• omney.tech is not responsible for any disputes between restaurants and their customers regarding food quality, order fulfilment, or service issues.

To cancel your subscription:

1. Log in to your Partner Panel
2. Go to Settings → Subscription
3. Select “Cancel Subscription” and follow the prompts

Alternatively, email billing@omney.tech with your account details and cancellation request.

Upon cancellation, your account will remain active until the end of the current billing period. After that, your data will be available for export for 30 days before being deleted.

To request a refund:

1. Email billing@omney.tech within 30 days of the charge
2. Include your account email, transaction ID or invoice number, and reason for refund request
3. We will review and respond within 5 business days

Approved refunds will be processed to the original payment method within 7–10 business days, subject to Razorpay's processing times.

We ask that you contact us directly before initiating a chargeback with your bank or card issuer. Most disputes can be resolved quickly through direct communication.

If a chargeback is initiated, we reserve the right to suspend the associated account pending resolution of the dispute.

We may update this Refund Policy from time to time. Changes will be communicated via email or in-platform notification. Continued use of the Platform after changes constitutes acceptance of the updated policy.

For billing or refund enquiries: